Who should I contact for repairs within or after the warranty period?
You can contact the Earthworks Service Department via phone or email. Be sure to include a description of the problem.
Who pays the shipping costs?
The customer pays for incoming unless the product is found defective within 15 days of purchase. In all domestic cases, we pay for return shipping. If you would like it shipped faster than UPS Ground, the customer pays the difference. Overseas customers pay for shipping both ways unless the product was found defective within 15 days of purchase.
Can I get an estimate?
The estimate would be based on the description of the problem, and a price range is provided based on that description. We cannot provide an exact estimate until the product has been examined.
What does the warranty cover?
Defects in material and workmanship. Any abuse, modification or mishandling is not covered by the warranty.
Is my microphone or preamp covered by a warranty?
Prior to January 1, 2011, the warranty period was 3 years. Beginning on January 1, 2011, the warranty period is 10 years for all products except ETHOS, ICON and ICON Pro. Moving parts such as goosenecks, hinges and pivot arms are covered for a period of 3 years. ETHOS, ICON and ICON Pro are covered for a period of 2 years.
The reason we offer such a robust warranty for our products is because of how they are crafted and finished. This gives each Earthworks microphone a durable build, but it can make repairs difficult. Please be aware of this if you are considering having a repair done to your product.
How long does a repair typically take?
Generally, repair turnaround time is one week. In certain cases this period may be extended.
How do I register my product?
You can register your microphone or preamp on the Earthworks Product Registration page.
What should I do if my product’s warranty has expired?
If the product is out of warranty, contact us or the dealer you purchased from. If repairs are possible, they will be 80% of the total cost.